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One of the ways top companies distinguish themselves is by positioning information-based, technology-enabled services as a strategic asset.
In this paradigm, IT investments must be integrated with the overarching
business imperatives and the modern CIO is under increasing pressure to run IT
as a service-oriented business responsible for helping create true business
The shift from IT value-capture to IT value-creation represents the culmination
of a series of advances that have been changing the nature of corporate IT in
recent years. Service-oriented architectures, software as-a-service (SaaS),
network convergence, mobility, and other trends have sparked noticeable
improvements in IT flexibility, processing power, storage capacity, and cost
New sourcing models, as well as the acceptance of cloud computing as a viable
and secure platform for IT service delivery, have also set the stage for even
faster, more responsive and more cost-effective IT capabilities. Together, these
advances require CIOs to build service organizations that can choreograph IT
services to respond to business threats and opportunities and drive the
Accenture Operations Transformation Services help you achieve this dual
imperative. With a relentless focus on helping clients achieve desired business
outcomes and our deep industry knowledge, we can help you orchestrate
high-performing IT service organizations.
Contact us to find out how Accenture can help you achieve IT service excellence.
With Operations Transformation Services, Accenture is uniquely positioned to help our clients achieve high performance. We offer:
Business focus: We understand that you are seeking to
differentiate based on the services you offer to your customers. We focus on the
business outcomes of these customer assets, through maximizing the enabling
resources and capabilities required by a service provider.
Extensive knowledge and experience: With more than 20
years of experience helping clients transform their IT service organization, we
have hundreds of certified practitioners helping clients around the world
achieve service excellence.
Global reach: Accenture is a truly global organization.
world-class delivery capabilities bring together our global reach,
innovative solutions, industrialized assets and deep industry and technology
skills. By collaborating with our network of service management professionals
and alliance partners, we can make our global talent available to address your
business issues locally.
Vendor independence. Accenture is the world’s largest
technology-independent strategy and IT solutions provider. With strong and
long-standing relationships with leading technology providers, we have
experience implementing major service-management tools and solutions. By
remaining vendor and tool neutral, we help our clients make decisions based on
their needs – not ours.
Holistic approach: We combine service-management operations, service-desk implementation, technical operations and service integration to achieve high performance. By combining our distinctive consulting, technology and outsourcing capabilities, we offer solutions for all phases of the IT service lifecycle.
Robust set of delivery assets: We apply an industrialized approach so that our work is carried out consistently and with less risk. In addition to our Service Excellence Methodology, we offer field-tested tools and assets to help drive IT success, including our Service-Portfolio and Service-Reporting assets, a maturity model for Service-Excellence Assessments, Service-Design modules, and Service-Asset and Configuration-Management capabilities.
Scalable sourcing models: By leveraging our extensive outsourcing experience, we know what it takes to be a high-performing service provider and provide guidance on how to implement the right sourcing model.
Accenture Operations Transformation Services help clients ensure that service
levels are optimized and service costs are transparent to key stakeholders. Our
specific services encompass the following:
Service-management operations: Provide organizational models, processes and
tools to provision and manage increasingly complex IT applications and
infrastructure, including connected devices and cloud services.
Service-desk implementation: Transforms the service-desk capability to provide
faster resolution of service issues.
Technical operations: Provide greater visibility into
and management of the health and performance of IT infrastructure and
Service integration: Ensures end-to-end service availability in a multi-vendor
Our Operations Transformation offering can help make your IT operations more
efficient, ensuring that IT business service levels are always in a state of
compliance and service levels and IT spend are readily visible to stakeholders.
We help you implement strategic and tactical initiatives across the areas of
service desk, service delivery and management, and sourcing. We also help
streamline processes, improve IT-process maturity and reduce operational costs
by as much as 30 percent annually, while exceeding industry-standard
service-level agreements (SLAs).
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